At Rhox Builders, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described below.
1. Who We Are
Rhox Builders is a premium painting and home renovation company serving Cape Cod, Massachusetts and surrounding areas. This website is operated by Rhox Builders. If you have any questions about this policy, you can reach us at rhoxnewgeneration@gmail.com or by phone at (781) 353-9899.
2. Information We Collect
We collect information you provide directly and information gathered automatically when you visit our site.
Information You Provide
When you submit our estimate request form, we may collect:
- Full name
- Email address
- ZIP code
- Service of interest
- Preferred contact method
- Phone number (when provided)
- Project description and any details you choose to share
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
- Device and browser type
- IP address and general location
- Pages visited and time spent on the site
- How you arrived at our site (referral source)
3. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and inquiries
- Contact you using your preferred method regarding your project
- Provide, improve and personalize our services
- Measure and improve the performance of our website and marketing
- Comply with legal obligations
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to understand how visitors interact with our site and to improve your experience. We also use third-party tools to measure the effectiveness of our advertising. Optional analytics and advertising tracking is enabled when you visit unless you select "Decline" in the cookie banner or through the "Cookie Settings" link in the website footer. After you decline, we stop sending future optional tracking events from your browser.
If your browser sends a recognized Global Privacy Control (GPC) signal and you have not made an explicit choice on our site, we treat that signal as a request to disable optional tracking. You may review or change your choice through "Cookie Settings" at any time.
Meta Pixel and Conversions API
We use the Meta Pixel and Meta Conversions API (Facebook and Instagram) to understand actions taken on our website and measure the results of our advertising. When you submit an estimate request and optional advertising tracking is enabled, we may send normalized and cryptographically hashed identifiers, such as your email address, phone number, name and ZIP Code, together with technical information such as IP address, browser details and Meta cookie identifiers. Meta uses this information for conversion matching, measurement and advertising optimization. We do not send the project description or service details to Meta. If you select "Decline" or an applicable Global Privacy Control signal is active, we do not send the form conversion through the Meta Pixel or Conversions API. You can learn more in the Meta Privacy Policy.
Google Tag Manager, Google Analytics and Google Ads
We use Google Tag Manager to manage measurement tags and Google Analytics to understand website traffic, interactions and completed estimate requests. Google may receive technical and usage information such as device and browser details, IP-derived general location, pages viewed, referral source and interaction events. Google Ads tags may also be added through the same tag-management system to measure advertising performance. If you select "Decline" or an applicable Global Privacy Control signal is active, optional Google analytics and advertising storage is disabled and related first-party measurement cookies are removed. You can learn more in the Google Privacy Policy.
5. How We Share Your Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers: With trusted tools that help us operate our website and communicate with you (for example, our form delivery service and advertising platforms).
- Legal requirements: When required by law, regulation or valid legal process.
- Business protection: To protect the rights, property or safety of Rhox Builders, our customers or others.
6. Data Retention
We keep your information only for as long as necessary to respond to your request, provide our services, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Your Choices and Rights
You have control over your information. You may:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications at any time
- Manage cookies through your browser settings
- Opt out of personalized advertising through your Meta ad settings and Google ad settings
To exercise any of these rights, contact us at rhoxnewgeneration@gmail.com.
8. Data Security
We take reasonable measures to protect your information from unauthorized access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
10. Third-Party Links
Our website may contain links to third-party sites, such as our social media profiles. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
- Email: rhoxnewgeneration@gmail.com
- Phone: (781) 353-9899
- Service Area: Cape Cod, MA and surrounding areas